![]() ![]() ![]() what will become of them? They will be sold to the highest bidder! US birth certificates! Six of them! They will be sold to the highest bidder. So I informed them that my entire families original US birth certificates are in the container. For two months of storage, willing to pay that but not another when they cannot be reached. I was unable to contact them because of poor customer service for over a week when they added another month. ![]() A whopping $499 for one month inaccessible storage. I did not yet have a new location and I paid a reasonable price for the service until the storage went over a month. I was told this decision was at the discretion of the "** Operations Manager." When I asked for contact information for the ** office (the only publicly available number is the toll-free line) I was told they would not provide me with any contact in ** as "they all just use their cell phones."No opportunity to discuss my issue, no interest in solving my problems, no deviation from "the computer says we don't deliver to that zip." No opportunity to discuss it with any employee empowered to make a decision.So now my goods are essentially held hostage until I find a mover and funds to go get them from PackRat.Never, ever again. No other options, not even for additional fees.So I will have to pay over $1000 to ************* 30 miles.Throughout the entire process, including a total of 4 hours on hold I was given no opportunity to escalate the issue to discuss a possible resolution. I was informed my only option was to arrange to hire another mover to unpack my container at the PackRat ** facility and deliver them to my home. This address is 30 miles and less than 30 min by interstate from the initial town I contracted for. Since we were house hunting in ** our goods are stored in WA and will be moved to the PackRat facility for final delivery to our new house.In contacting them for the long distance haul and final delivery I gave them my new address in ************, ** and was informed that they will not deliver as the zip code is not serviced. Spring of 2023 I contracted with PackRat to move our household goods from *******, ** to *********, ** at a cost of about $6100. ![]()
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